Terms & Conditions

THESE TERMS

1.1 These are the terms and conditions on which you join us on a Clue Chase.
1.2 Please read these terms carefully before you submit your booking to us. These terms tell you
who we are, how we will provide the Clue Chase experience to you, how you and we may change or
end the contract, what to do if there is a problem and other important information.
1.3 Please note that, if you are making the booking on behalf of others in your group, it is your
responsibility to ensure that these additional players agree to these terms and are in receipt of all
relevant information relating to the booking. Clue Chase shall not be responsible if members of your group are unable to participate in a Clue Chase as a result of you failing to provide them with all the relevant information.
 
INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are The trustee for the Gembec Trust trading as Clue Chase . Our ABN is 42 850 057 106
2.2 You can contact us by using the contact details as set out in the ‘Find Us’ section of our website.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address
provided to us in your booking.
 
OUR CONTRACT WITH YOU
3.1 Only person(s) who are at least 18 years of age are permitted to book a game.
3.2 It is your responsibility to check that any booking details issued to you are accurate and your
details are correct on the online booking form. By submitting an online booking form you warrant to
Clue Chase that all details supplied by you are true and accurate.
3.1 Our acceptance of your booking will take place when your payment is processed successfully,
and you reach the booking confirmation page, at which point a contract will come into existence
between you and us. We will also send you an email confirmation. Clue Chase will not send further
confirmation via post or text message.
3.2 If we are unable to accept your booking, for example because of limitations on our resources, we will inform you of this in writing and will not charge you.
3.3 We will assign a booking reference to your booking and tell you what it is when we accept your
booking, and include it in the booking confirmation email. It will help us if you can tell us the booking reference whenever you contact us about your booking.
 
YOUR CLUE CHASE EXPERIENCE
4.1 We will deliver the a Clue Chase to you on the date specified in the booking confirmation email
that we sent you.
4.2 The game is designed for a team of 2-6 people per Game. You have the Game to yourselves and
are not joining another group.

4.3 You acknowledge that it is your responsibility to contact us regarding the suitability of our games
for any health or disability issues that you may be concerned about.
4.4 Please note that, unfortunately, no-one under the age of seven (7) may take part in a Clue Chase.
4.5 Also, any participants over the age of seven (7) but under the age of fifteen (15) must be
accompanied by a person at least aged fifteen (15). You will not be entitled to a refund for places not filled as a result of these age restrictions.
4.6 All players at Clue Chase by making a booking agree to undertake not to discuss, divulge or
circulate any information regarding the content of the games or any other proprietary information,
unless expressly authorised in writing. By playing the games, all players agree not to pass on this
information or they will render themselves liable to prosecution under breach of confidentiality
rules.
4.7 Clue Chase reserves the right to charge guests for any damage, which is intentional or caused
by misuse of items. The main pieces of Equipment are the IPAD and the Action Packs. Broken, lost
or stolen IPAD’s will be charged at $350 and the action packs at $400
YOUR RIGHT TO CANCEL OR CHANGE YOUR BOOKING
5.1 You will not be due any refund should you cancel your booking.
5.2 Re-scheduling your booking may be possible, but only at the discretion of the Clue Chase branch manager. Rescheduling is free of charge provided you inform us at least 3 days in advance of your original booking date. If less than 3 days’ notice is provided, we reserve the right to charge a $20 rescheduling fee. If, for whatever reason, we are unable to accommodate your booking on an
alternative date, you will not be due a refund.
 
OUR RIGHT TO CANCEL OR AMEND YOUR BOOKING
6.1 In certain circumstances, we may need to cancel your booking. If we do so we will use
reasonable endeavours to contact you as soon as possible. You shall be entitled to a full refund of
the price you paid at the time of booking. Alternatively, you may reschedule your booking for
another date, within 30 days of the original booking.
6.2 Similarly, we may make changes to a Clue Chase such that it differs from that as advertised when
you booked. If the changes we make are significant, we will use reasonable endeavours to contact
you as soon as possible. In such circumstances, should you not wish to proceed with your booking,
you shall be due a full refund of the price you paid at the time of booking.
6.3 In the circumstances set out in 6.3.1 to 6.3.4 we may cancel this agreement and you shall not be
due a refund:
6.3.1 you or any participants do not complete and sign the liability waiver as referred to in clause
4.3;
6.3.2 if, in the opinion of any of Clue Chase’s staff, you or any participants are intoxicated or are
behaving in a disturbing, aggressive, abusive or threatening way towards either Clue Chase staff or
any other customers;

6.3.3 you or any participants do not participate in the Clue Chase in accordance with the safety rules
and advice provided to you by members of our staff prior to, or during, the Clue Chase; or
6.3.4 you arrive 30 minutes or more later than your booked time. In which case, the booking
becomes a no-show and entry will be declined.
 
HOW TO CANCEL YOUR BOOKING
To inform us that you would like to cancel your booking with us, please use the contact details set
out on the website.
 
IF THERE IS A PROBLEM WITH THE CLUE CHASE
8.1 We are under a legal duty to provide a Clue Chase in conformity with this contract. Nothing in
these terms will affect your legal rights.
8.2 Should we deliver A Clue Chase in a way which is significantly different from that as advertised
when you booked, or during your participation a Clue Chase is subject to significant technical faults
(such that you are prevented from being able to complete the chase, or your chase is significantly
impaired) you may ask to participate in the Clue Chase again on a different date.
 
PRICE AND PAYMENT
9.1 The price of your booking (which includes GST) will be the price indicated on the booking and
payment pages of our website at the time you place your booking. Once your payment has been
processed, we will also send you an email receipt confirming how much you paid. We reserve the
right to change pricing at any time. To the extent that we do amend the price, the price paid for any
booking prior to the price change will be unaffected and you will not be due a refund or required to
pay any additional sums.
9.2 To the extent that you bring less players to a Clue Chase than booked, the price difference will
not be refunded. Please note that there is a minimum of 2 players required for any game.
9.3 If more people attend the game than are booked (up to 5 persons a room) the extra can be paid
prior to arrival (call us to add the additional person on +61490539229) or upon arrival at the game.
9.4 We accept payment by Visa and MasterCard credit and debit cards. Payment must be at the time
of booking, and we will not accept your booking unless it has been paid for in full.
9.5 You accept that the Internet is not fully secure. Clue Chase will take all appropriate steps to
protect the security of any payment and debit / credit card information though Clue Chase shall not
be liable for any damage that you may suffer as a result of the loss of confidentiality of any such
information.
 
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1 Clue Chase shall not be liable to any person for any direct or indirect, consequential or
incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs

of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
10.2 Each player will be instructed before their game by their assigned Game Controller. After
learning the rules of the game, each player will participate in the game at their own risk. Clue Chase
is not liable for any (personal or equipment) damages caused by game play, not following the rules
described before the game. The participants will be in public areas during the chase and they need
to observe all local traffic laws and be responsible for their own safety, Clue Chase is ont liable for
any injuries or damage caused whilst participating in the Clue Chase.
10.3 Subject to clauses 10.1 and 10.2 our total liability to you, howsoever arising under or in
connection with the contract, shall be limited to 100% of the price paid or payable by you under the
contract.
 
HOW WE MAY USE YOUR PERSONAL INFORMATION
11.1 We will only use the personal information you provide to us as set out in our Privacy Policy.
 
OTHER IMPORTANT TERMS
12.1 We may transfer our rights and obligations under these terms to another organisation. We will
always tell you in writing if this happens and we will ensure that the transfer will not affect your
rights under the contract.
12.2 This contract is between you and us. No other person shall have any rights to enforce any of its
terms. Neither of us will need to get the agreement of any other person in order to end the contract
or make any changes to these terms.
12.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority
decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.4 If we do not insist immediately that you do anything you are required to do under these terms,
or if we delay in taking steps against you in respect of your breaking this contract, that will not mean
that you do not have to do those things and it will not prevent us taking steps against you at a later
date.
12.5 All names, designs and slogans used on the website, in any marketing and at the premises are
the copyright of Escape Hunt Group Limited and its owners. No use or reproduction of any kind is
allowed unless expressly authorised in writing.
12.5 These terms are governed by the law of Western Australia.
 
MAKING A COMPLAINT

Clue Chase is committed to providing a high-quality service to its customers and we really hope you
enjoy your Clue Chase. However, if you are unhappy about any part of our service we would like to
hear from you. You can contact us at cluechase.wa@gmail.com with details of your complaint. We
will endeavour to get back to you within 5 working days.

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